Reference

Privacy Policy — How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, and keep the lobby secure. This policy explains what we gather, why we need it, and how you control it.

Account data securityPayment wallet protectionControl over your informationBangladesh privacy standardsSupport contact available
9a99999 Privacy Policy — How We Handle Your Information
DATA PROTECTION

How We Secure Your Information

We protect your account data, payment records and personal details with technical safeguards, access restrictions and secure processing standards. Every bKash, Nagad and Rocket transaction is encrypted, and sensitive information is stored behind multiple security layers to prevent unauthorized access.

Wallet Data Encryption

When you deposit or withdraw via bKash, Nagad or Rocket, payment details are encrypted during transmission and storage. We do not store your full wallet credentials — only transaction references needed to process and verify transfers.

Account Access Controls

Your account is protected by login credentials and device recognition. We monitor login patterns and flag unusual activity to prevent unauthorized access. You can enable additional security options in account settings if available.

Cookie Management

We use cookies to keep you logged in, remember language preferences, and analyze site performance. Essential cookies are required for the platform to function; optional analytics cookies can be managed through your browser settings or the cookie banner.

Data Retention Limits

We retain account records and transaction history as long as your account is active and for a period afterward to meet legal obligations. Inactive accounts may have data archived or deleted according to our retention schedule.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about this privacy policy, want to access your information, request corrections or deletions, or need help understanding what data we hold, our support team can assist. We handle privacy inquiries through the same channels we use for account and wallet support.

Live Chat Support Open the chat widget in the lobby footer to speak with a support agent about privacy requests, data access, or information corrections. Available during operating hours for Bangladesh account holders.
Email Inquiry Send privacy questions or data requests to our support email address. Include your registered mobile number or account username so we can verify your identity and respond to your inquiry securely.
Account Settings Panel Log in to your account and open the settings panel to review stored information, update contact details, and manage communication preferences. Some data changes require verification through support for security reasons.

Common Privacy and Data Questions

We collect your mobile number, email address, chosen username, and device information during registration. When you deposit via bKash, Nagad or Rocket, we record transaction references to verify and process payments securely.

Payment transactions are encrypted during transmission and we do not store your full wallet credentials. We keep only the transaction references needed to process deposits and withdrawals and verify your identity for security purposes.

Yes. Contact our support team to request a copy of your data, ask for corrections, or request deletion. Some information must be retained to meet legal obligations, but we will delete what is allowed under applicable regulations.

We share necessary details with payment processors to complete bKash, Nagad and Rocket transactions, and with technology providers under confidentiality agreements. We do not sell your personal data to marketers or unrelated third parties.

We retain data as long as your account is active and for a period afterward to comply with legal requirements and resolve disputes. Inactive accounts may have data archived or deleted according to our retention schedule.

Essential cookies keep you logged in and allow the site to function. Optional analytics cookies can be managed through the cookie banner when you first visit or through your browser settings to block or delete them.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.